Technology

Accatel has many different systems, equipment, and procedures in place to ensure the highest quality to its customers. Accatel's infrastructure allows real-time routing decisions and maintains carrier class quality of service at the best possible rates. Accatel uses a Route Quality Indicator (RQI) to rank each route on the network. The RQI along with rate dictate how traffic is routed.

• Real time SNMP monitoring designed for internet telephony
  Accatel has developed real-time network management systems to constantly check the status of all VoIP gateways, gatekeepers, routers and switches worldwide.

• Real time monitoring tools
  Accatel's proprietary systems monitor all gateways and routes in real time for quality metrics such as latency, packet loss, post dial delay (PDD), answer seizure ratio (ASR), average call duration (ACD), and false answer supervision (FAS); to name a few.

• Automated Configuration and Monitoring System
  Accatel's proprietary provisioning systems automatically configure remote gateways, and create accounts for customers to access our web based tools. The provisioning system regularly checks the configuration of remote gateways to ensure configurations have not changed.

• Route configuration tools
  All of Accatel's proprietary systems feed data into a route management system which makes automated real time decisions (every 5 minutes) about routing priority. Unlike other carriers systems, the route management system is able to ensure quality by dynamically changing routing priorities in real time based upon changing network conditions.

• Integrated proprietary systems
  Because Accatel's billing, monitoring, provisioning, and routing tools were designed and developed internally; they are integrated between each other and provide a flexible and customizable platform to ensure Accatel provides excellent quality to its customers. Accatel is constantly improving its systems to ensure that its technologies are always ahead of the competition.

Network Redundancy

Accatel's service quality is further ensured by the redundancy of its network elements. This redundancy ensures against any single point of failure on Accatel's network. The redundancy built into Accatel's network includes:

• Multiple Internet backbone providers (Tier 1 ISPs) connected via BGP-4
  
• Multiple optical carriers for switch cross connects and IP connectivity
  
• Redundant PSTN (Public Switched Telephone Network) providers for call termination
  
• Redundant switches
  
• Redundant routers